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Contactless Pick-Up

Students, faculty and staff can request main collection material that will be made available for contactless pick-up at the Riddell Library and Learning Centre 7 days a week.

We are happy to provide this service in support of Mount Royal researchers; please be aware that our ability to offer this service relies on the availability of staff managing multiple services.

Book Request

  • A limit of 10 items can be requested for each pick-up time
  • Each request requires 1 to 2 business days to process.
  • Items will be placed in a day use locker and be available for pick up during Library open hours. Wait for the email notice that will inform you when your request is ready, along with instructions.
  • If a request is placed on an item that is currently checked out, the original borrower is sent a notice to return the book within 3 weeks. You will receive an email once the book is returned to the LIbrary and available for you to pick-up. 
  • Items will be pulled by Library staff and made available to the requestor while adhering to safety guidelines
  • If you require a larger number of items, please submit your requests via LibrarySearch and wait for the Library to contact you directly to arrange pick up.
  • Our interlibrary loan services have been reduced at this time. We are not providing loans or requests for physical items from or to other libraries.

 

Collections available to request:

Main Collection - semester-long loan 

Curriculum and DVD Collections - 3-week loan

Reserves and Reference - not available for Contactless Pick Up but accessible through the Digitization Request service

How to

 

Login to LibrarySearch

Search for a main collection title

Select “Place hold or book time” under “Get it”

 

Student Laptops

  • Laptops are also available to current MRU students through contactless pick-up
  • Submit a request through the online form and wait for an email reply with next steps. 
  • Laptop requests are processed on weekdays only and will be fulfilled based on available quantities. 

Employee Equipment Request

  • MRU employees can borrow specific items from the equipment collection
  • Browse the online equipment booking page and select the item you want to reserve
  • Book the item by selecting the date/time of your reservation and follow the booking instructions
  • Items will be placed in a day use locker and be available for pick up during Library open hours. Wait for the email notice that will inform you when your request is ready, along with instructions.

Pick-Up Instructions

  1. Wait to receive an email the tells you that the items you have selected are ready for pick-up. The email will also have important details required to access your items.
     
  2. Once you have received the email notice, come to the Library during open hours and retrieve items from the day use lockers located on the main floor across from the restrooms. The locker assigned to your holds is listed in the email, along with passcode information. You must have an activated OneCard in order to access the building and you can only enter through the west entrance (across from the EA building).
     
  3. Find your assigned locker and move through the following steps to gain access:
  • Go to your assigned locker and press ‘C’

  • Enter the provided code

  • Press the lock key

  • Leave the locker unlocked after you retrieve your items

 

Masks are required while indoors on campus. Please refer to the AHS symptoms list every day and do not come to campus if you have any of those symptoms.