Library

VR Lab Troubleshooting

Why would you do this: If the monitor and headset are showing black screens when you arrive 

1. Turn on the desktop, by pressing the round button on the tower (located left of the cd drive). 
2. Ensure the monitor is on. 
3. Log into the desktop. Once logged in, open the SteamVR app using the shortcut on the desktop. Login if necessary.
4. Make sure that headset is connected to the computer via the link box. Ensure there is a green light on on the link box. If not, press the blue button.  For troubleshooting visit this guide from Vive: Connecting the headset to your computer.
5. Turn the controllers on by pressing the Vive button on them. For troubleshooting see this guide from Vive: Turning the controllers on or off.
6. Check that VIVE hardware is being tracked. The status icons on the SteamVR app for the Headset and each controller should be blue and the status lights on the hardware should all be green. Note: the status icon appears on the bottom of the screen in the middle. There is a small headset cartoon image and two small controller cartoons on either side. 
7. Launch Vive Console using the desktop shortcut.
8. VR should now be ready to use. 
    

Why would you do this: The headset wires are all connected and Vive console and Steam VR open but say ‘headset not connected’

1. The link box is a small black box with a little blue button that sits on the tabletop. There is one for each station. The headset cord plugs into this box to get power. Follow the headset cord from the headset to the end to find the link box. 
2. Press the blue button to power this box off
3. Wait 3 seconds then press again to power back on. At this point the green light should turn back on.  
4. VR should now be ready to use
    

Why would you do this: You need in depth troubleshooting,  would feel more comfortable with someone to walk you through using the technology and/or software, or you have specific XR questions. 

1. Go to library.mtroyal.ca
2. Under ‘About’ navigate to ‘Contacts’ 
3. Scroll to find Genista, click her profile.  
4. Click the ‘Schedule Appointment’ button below Genista’s profile picture. Follow the prompts. 
5. Emails confirming appointments are sent automatically. Allow up to 30 minutes for this to appear.  
    

Why would you do this: it’s your first time using VR or you want an introduction to the virtual space    

1. Open the three lines menu
2. Select tutorial
3. Origin should load and you can don the headset and follow the audio prompts
   • Interact with objects
   • Touch an object with a controller. 
   • The controller will vibrate and the object will be highlighted if you can interact with the object.
   • Using the controller, pull the trigger.
4. Teleport in VR
   • Use the joystick to aim at the location on the ground where you want to go.
   • Let go of the joystick to teleport to that spot.
      

Why would you do this: if the connection is unstable or the controllers are not tracking (hint: check if they’re tracking in the vive console)

1. Locate the Vive console or SteamVR tracking box and check the status of each controller. Note: the status icon appears on the bottom of the screen in the middle. There is a small headset cartoon image and two small controller cartoons on either side. These icons will show the status of both the headset and the two controllers.
2. Use the three lines menu to navigate to settings, troubleshooting, reset controllers. 
    

Why would you do this: if the headset is displaying a black screen or you see an error message stating the headset is not being tracked  (hint: you can also check if they’re tracking in the vive console)

1. Locate the Vive console or SteamVR tracking box and check the status of each controller. Note: the status icon appears on the bottom of the screen in the middle. There is a small headset cartoon image and two small controller cartoons on either side. These icons will show the status of both the headset and the two controllers
2. Use the three lines menu to navigate to settings, troubleshooting, reset headset.